Terms and conditions of sale
Last updated: 26 October 2026.
1. Seller and scope
Seller. David Mira Mendiola, trading as «Tienda de David» (brand «Desde España»), Spanish tax ID (NIF) 22141399N, address c/ Galicia 9, 03610 Petrer (Alicante), Spain. Email: tiendavidcom@gmail.com. Website: www.tiendavid.com.
What they cover. These terms govern purchases of food, personal care, perfumery and household products on www.tiendavid.com. By placing an order, the customer accepts them as published at that moment; later changes do not affect orders already placed.
Who can buy. We sell to consumers (people buying for their private use) in all the countries we ship to, and to businesses and professionals (buying for their business activity) established in the European Union. Outside the EU we only sell to consumers. If you are buying as a business, tick «I am buying for a company» in the order and enter the company name and its VAT number.
Language. These terms are published in Spanish, English, German, French and Italian. In case of any discrepancy, the Spanish version prevails.
2. Prices, taxes and invoices
Prices. Prices are in euros and include the VAT of the delivery country, which may vary by country and type of product. Shipping costs are shown separately before payment. The price applicable is the one in force when the order is placed. If a price contains an obvious error, we will inform the customer, who may accept the correct price or cancel the order and receive a full refund.
Customs outside the EU. For shipments to the United States, the price already includes customs duties and fees: the customer pays nothing more on delivery. In other countries outside the European Union, the destination country may charge duties, import taxes or customs fees, which are not included in the price and are payable by the recipient.
Invoices. An invoice is issued for every shipped order; the customer can download it from their account or request it by email. Businesses receive the invoice with the company name and VAT number entered in the order; these details cannot be changed once the invoice has been issued.
VAT on purchases by EU businesses. If the business enters an intra-Community VAT number that is valid in the EU VIES system, the sale is invoiced without VAT as an exempt intra-Community supply, and the buyer accounts for the VAT in its own country (reverse charge). If the VAT number is not registered in VIES or is not entered, the sale is invoiced with VAT, as for a consumer.
3. Orders and payment methods
Order. The contract is concluded when the customer completes the order and receives the confirmation email. Orders are subject to stock availability: if a product runs out, we will let you know and refund the amount paid for it. We may refuse or cancel an order due to lack of stock, non-payment or suspected fraud.
Payment methods.
| Payment method | How it works |
|---|---|
| Card (Visa, Mastercard and others) | Secure payment through the CaixaBank gateway (Redsys) with 3D Secure authentication. We never see or store your card details. |
| Bank transfer | Only for some EU countries. The order is shipped once the bank confirms the payment. |
| PayPal | Carries a handling fee of 3 % of the order amount, shown as a separate line before payment. |
Ownership. The products remain the property of Tienda de David until the order has been paid in full.
4. Shipping
Countries. We ship from Spain to the countries listed in the shop’s country selector. We do not ship to Spain or Portugal. Some products cannot be shipped to certain countries (for example, alcoholic drinks or items that can only travel by land); the shop hides them or warns you before payment.
Cost and delivery time. Cost and delivery time depend on the country, the weight and the carrier, and are shown in the order before payment. Details are on the Shipping costs page. Delivery times are approximate and count from when the order leaves our warehouse.
Maximum weight. Each country has a maximum weight per parcel; the shop warns you if your order exceeds it.
Delivery. The customer must provide a correct address and phone number. If the parcel is returned because of a wrong address, absence or refusal, the cost of reshipping or of the return is borne by the customer.
Damage in transit. If the parcel arrives damaged, note it on delivery if possible and write to us within 7 days with photos of the parcel and the product.
5. Withdrawal, returns and guarantee
| Consumers | Businesses and professionals | |
|---|---|---|
| Right of withdrawal | 14 calendar days from receipt, without giving any reason | No right of withdrawal |
| Excluded products | Perishable or short-dated food, and sealed hygiene or health products (cosmetics, perfumery, food) that have been opened | — |
| Return costs | Paid by the customer | Paid by the customer, unless the product is defective or wrong |
| Defective or wrong product | Legal guarantee; for food, cosmetics and perfumery, until their expiry or best-before date | Notify us within 7 days of receipt |
How to withdraw (consumers). Write to tiendavidcom@gmail.com with your order number before the 14 days have passed. Products must be returned complete, unused and in their original packaging. We will refund the amount paid, including the cheapest standard shipping, within 14 days, using the same payment method; we may wait until we receive the products or proof that they have been sent back.
Defective or wrong products (all customers). If you receive a product in poor condition or different from the one ordered, write to us with photos. We will replace it or refund it, and we will cover the costs.
6. Liability, personal data and applicable law
Liability. We are liable for the products we sell up to the amount paid for them, without prejudice to the rights granted to consumers by law. We are not liable for website interruptions beyond our control. Photos are for guidance: the packaging may change if the manufacturer changes it.
Personal data. We use customer data only to manage orders, invoices and shipping; we never send advertising. Data is shared only with the carrier, the chosen payment gateway and our tax adviser. Customers can request access, rectification or erasure by writing to tiendavidcom@gmail.com.
Applicable law. These terms are governed by Spanish law. Consumers keep the protection of the laws of their country of residence and may go to the courts of their place of residence. For business customers, the parties submit to the courts of Elda (Alicante, Spain).
Complaints. Before taking any other action, please write to tiendavidcom@gmail.com: we usually reply within 1 or 2 working days and within 15 days at the latest.
Validity. If any clause is held to be void, the rest remain in force.